Our policies and procedures

We’re committed to meeting all our responsibilities as a rail operator – to our customers, the economy and our planet. Here’s where you’ll find the details of how we’re delivering on our promises.

Want to make a complaint?
Need extra assistance when you travel?
How are we doing our bit for the environment?
How do we make sure we’re a responsible employer?
Baby on board?
How do I get information in Welsh?
How do we protect the needs of our passengers?
How do we protect your personal data?
Want to read the fine print?
Sut mae cael gafael ar wybodaeth yn Gymraeg?
Customer Report
Revenue protection
Pro Regulations

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